I really should have learned the first time...

[thistlechaser]

Dear Square-Enix,

I swear to god, you are the WORST company to deal with. I dealt with you for the five years I played FFXI. I should have learned. But noooo. FFXIV was on sale for half-price, $15 with a free month of play, and I had fun in the beta (until my account mysteriously vanished), so hey, $15 for a month. I could do that.

So I bought the game. Of course, for lord knows what reason, S-E requires you to make an account with the company. Should be easy enough, right? We make accounts all the time, it's simple as pie and takes minutes.

I've been trying to make my S-E account since yesterday evening. I tried to make it within the game window (as recommended). I tried to make it directly on your site. You never send me the confirmation email. I've used three different email accounts, over ten attempts total so far. (And of course I checked my spam/junk folders.)

Your instructions if I don't get the email? Try again using a "valid" address. So the gmail account I've been using for years isn't good enough? Well, how about the second one I've been also using for years?

Bah. I swear to god, I hate S-E. I want to play the game. I bought it. You have my damned money. Why, oh why, do you make people jump through such hoops? And hoops that DON'T WORK! Because you know what does work? Google. I googled this issue. Lots of people have it! It's not just me!

24 hours. If I cannot make this work tonight, I'm contacting Steam about getting a refund. (Er. Or, well, crap. "As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.")

I haven't even played the game yet, and I'm soured on it. Nice going, S-E.

Not a single drop of love,
Thistle

Edit: To contact S-E support, you need an account. $*()#_*(@#_$*@#()$*_2-

Edit 2: Exact wording of the error message, for hilariousness "If the e-mail does not arrive even after waiting a considerable amount of time, the e-mail address may have been entered incorrectly. Please try again with a valid e-mail address."

Comments

[tersa.livejournal.com]

Since you've already got a Square Enix account, have you tried logging in using your old one?

Have you googled to see if other people who previously played FFXI had to do anything different to play FFXIV?

I have friends who play FFXIV, including someone who is local. All three are extremely helpful (but don't RP). Let me know if you would like me to hook you up.

[thistle-chaser.livejournal.com]

I don't have my FFXI login information anymore, and even if I did it had an authenticator on the account and I threw it out years back. :/

It doesn't remember any of my email addresses anymore, so I think the account is just gone. It's been five or six years since I last used it, so that makes sense.

Thanks! Will do.

[changeling72.livejournal.com]

Bin it!

[thistle-chaser.livejournal.com]

If they didn't already have my $15, I would. Mumble!

[lokyst.livejournal.com]

Try the twitter?

[thistle-chaser.livejournal.com]

I finally tried my work email address (which I really, really didn't want to do) and that worked. It's such a pretty game, it's easy to forget how annoyed I was!

[rushlight75.livejournal.com]

I had to create an account with them when I bought FF7 and FF8 a little while ago, and it was hard for me to get it working, too. I don't remember what I ended up doing to finally get it to work, but I do remember googling to see if anyone else was having the same problem to get suggestions on what I should do. :/

[thistle-chaser.livejournal.com]

I ended up making it work (sort of), I had to use my work email. So silly making us jump through these hoops...

[adam-0oo.livejournal.com]

Lol at the "considerable amount of time"

[thistle-chaser.livejournal.com]

Yeah. There's so much facepalm-worthy about that...