If it sounds too good to be true...
Sep. 3rd, 2010 11:28 amGrrr mumble. My 17 button MMO mouse arrived today, woo! I opened the shipping box and found... the mouse. Loose. No mouse-box, no paperwork, nothing. Just the mouse loose in the box. A quick bit of googling showed it does indeed come in a box (and a rather spiffy one at that). So, confused and a tad annoyed, I emailed the company it came from. It's refurbished. Used. >< They claim it was stated in the ad, but since the company does "one day specials" and the next day that special changes to something else, I can't go back and check the page to see if it really said that or not.
Bah.
$50 ($45 + $5 shipping) for a used mouse. Blah. I can get a brand new of this same mouse from Amazon for $70. Mumble. I emailed them again asking for their return policy (their FAQ only mentions returns for defective items). I suspect I'm not going to like what they say (otherwise why would they not make the info easy to find?).
This is the second time I've gotten screwed over because someone on my flist said WOW LOOK AT THIS SALE. Never again. I'm sticking with Amazon from now on.
Edit: Wow. So never, ever, ever buying from Woot in the future. On returning items that are not broken:
No. See, figuring out whether you want a product is your job. We lay out the specs, open up the forum to opinions and reviews, and encourage every wooter to do as much research as possible. If you do all that and make a bad decision, we recommend selling your unwanted woot on eBay. You'll probably wind up making a profit on the deal. Of course, if your product is broken, or not what you ordered, contact us and we'll take care of you. But our cold, hard hearts have no sympathy for victims of buyer's remorse.
Edit2: Wow, not just a bad company, but full of assholes:
Will I receive customer support like I'm used to?
No. Well, not really. If you buy something you don't end up liking or you have what marketing people call "buyer's remorse," sell it on eBay. It's likely you'll make money doing this and save everyone a hassle. If the item doesn't work, find out what you're doing wrong. Yes, we know you think the item is bad, but it's probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry [linked back to the first email, edit #1].
Bah.
$50 ($45 + $5 shipping) for a used mouse. Blah. I can get a brand new of this same mouse from Amazon for $70. Mumble. I emailed them again asking for their return policy (their FAQ only mentions returns for defective items). I suspect I'm not going to like what they say (otherwise why would they not make the info easy to find?).
This is the second time I've gotten screwed over because someone on my flist said WOW LOOK AT THIS SALE. Never again. I'm sticking with Amazon from now on.
Edit: Wow. So never, ever, ever buying from Woot in the future. On returning items that are not broken:
No. See, figuring out whether you want a product is your job. We lay out the specs, open up the forum to opinions and reviews, and encourage every wooter to do as much research as possible. If you do all that and make a bad decision, we recommend selling your unwanted woot on eBay. You'll probably wind up making a profit on the deal. Of course, if your product is broken, or not what you ordered, contact us and we'll take care of you. But our cold, hard hearts have no sympathy for victims of buyer's remorse.
Edit2: Wow, not just a bad company, but full of assholes:
Will I receive customer support like I'm used to?
No. Well, not really. If you buy something you don't end up liking or you have what marketing people call "buyer's remorse," sell it on eBay. It's likely you'll make money doing this and save everyone a hassle. If the item doesn't work, find out what you're doing wrong. Yes, we know you think the item is bad, but it's probably your fault. Google your problem, or come back to that product discussion in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry [linked back to the first email, edit #1].