Well, what do you know. My Netflix payments really were being routed through Luxemburg...

[thistlechaser]

I spent nearly an hour in online chat with the Netflix support people. That it took that long, you'd think it would have been a bad experience, but all in all I'm pretty happy. (And even more happy, since it had been looking more and more like my credit card had been compromised.)

The support person noticed something I hadn't: I was supposed to be paying $7.99 or $9.99 per month (depending on what? I don't know), but I was paying $13.62 a month. I noticed an issue that I hadn't originally: This wasn't going on just two months. My online banking records go back three months, and it was at least going on that long.

Yes, I swear, I do look at my statement every time I pay my bills. I do not know how I didn't notice that foreign transaction fee sooner. Not noticing that I wasn't paying exactly the right price? That's more understandable. But the fee? No idea how I missed that.

So the person I was dealing with acted as the middle man between me and the "Netflix research team". Lots of questions, and I had to submit screenshots of my online banking transactions showing the amount and the fee.

The resolution:

Netflix
My team has checked into this and I really appreciate you giving us the time to check into it. Seems the bank some how routed this back to Luxembburg instead of US. But no worries. We have fixed this for you and gave you a 4 month free subscriptions for this inconviniences. If by any chance you see this happen again in your next billing date please contact us and your bank since we will now know that this is an issue that the bank is re routing the amount wrongfully.

Four months of free subscription isn't as good as it sounds, since I had been paying almost $14 instead of $8 or $10 for who knows how many months. (I could call the credit card company and find out how many, but meh, my own fault for not noticing it sooner.) Netflix also closed and reopened my account to hopefully clear up whatever caused this.

As long as this issue took to solve, it seems like it wasn't a common problem they were having. Dare I think, unique? If I'm going to have a problem, I kind of like being unique about it. I'm sure the support people don't feel the same though!

Comments

[hamsterwoman]

Glad to hear it's sorted -- though what a weird problem to encounter! I mean, LUXEMBOURG! Why... O.o

Anyway, it looks like 4 months free subscription would cover anything extra you'd paid if this has been going on for 5-10 months (depending on if you should've been paying $8 or $10), and you probably would've noticed if it had been going on that long?

[thistle-chaser.livejournal.com]

I'd hope that I had noticed it before then, yeah. I'd think Netflix could easily see for sure how long it was going on, and likely covered the whole thing plus something for my troubles. And if not? My own fault for not noticing sooner.

[teaandfailure.livejournal.com]

How bizarre! Glad you got it fixed, though!

[thistle-chaser.livejournal.com]

Isn't that strange? I'm really glad my credit card wasn't compromised, too!

[teaandfailure.livejournal.com]

I choose to believe you are secretly an international princess and they were like OH SHIT SORRY YOUR MAJESTY HOPE WE DID NOT BLOW YOUR COVER.

[thistle-chaser.livejournal.com]

Ha! I WISH!

Clever, Netflix, very clever!

[adam-0oo.livejournal.com]

Weeeeeeeird.

But glad that got resolved.

[thistle-chaser.livejournal.com]

Agreed, to both! Glad it's all settled now.

[fbhjr.livejournal.com]

Glad they took care of it!

[thistle-chaser.livejournal.com]

Me too!

[twissie.livejournal.com]

OK, wow, that's really weird. Good thing you caught it, and they were able to (hopefully) fix it!

[thistle-chaser.livejournal.com]

Agreed! Whew!

[mousewings.livejournal.com]

Glad you caught it and were able to fix it!

[thistle-chaser.livejournal.com]

Same! Whew!