Neverending Netflix Problems

[thistlechaser]

While Netflix has serious and major issues, at least their support people are wonderfully helpful.

It all started with Luxembourg. I live in the US (California). Their HQ is in the US (California). Something about their servers or code or something was sending my payment through Luxembourg instead of up the road, so I was getting charged 50% higher monthly rate and a foreign transaction fee from my bank.

So I contacted them. An hour dealing with various support people (they kept passing me higher and higher, not because I was angry (I wasn't), but because apparently this was some issue they had never seen before). But eventually they "fixed" the issue and gave me four free months to cover all the overcharges and fees.

The next month, the same thing happened. So I got a fifth free month, plus nearly the whole sixth month free.

The next month, the same thing happened...

You can see where this is going.

Last month and this month were a different issue: I was being charged the right amount, going through the US payment center, but I was supposed to still have free months left.

At least this time it didn't take an hour dealing with support. Every other time, the shortest amount of time this issue took was 75 minutes.

This time they gave me half the months in refunded money and the rest as free months. (I would have rather had it all refunded so I could stop paying attention to if they were charging me or not, but they couldn't do that.)

So let's see if this issue happens again next month. While I'm not holding my breath that it's fixed, at least the Netflix support people are very good to work with -- some of the best I ever have.

Edit: And sadly, I didn't win the 1.6 Billion dollar lottery tonight. I feel stupid as hell for entering a lottery, but I guess if it's over a billion, I suppose I can make an exception. I didn't even match one single number. :P

Edit2: Sigh. Maybe Netflix support should focus less on being nice and more on getting things right. I just got the credit email from them. They refunded me ONE month, not half of the due. Now I'm going to have to contact their support again. This is really, really getting old.

Comments

[changeling72.livejournal.com]

Ridiculous. Someone at Netflix needs a slap.

[thistle-chaser.livejournal.com]

Agreed! And while I'm not a violent person, I'm starting to feel like I'd like to be the one to give it...

[ani-mama.livejournal.com]

Ha yes,I bought a lottery ticket this time too.
I figure $2 was worth a day of daydreams. :P

[thistle-chaser.livejournal.com]

Yeah, exactly. While I'm supposed to be saving money, $2 seemed worth the chance to dream and wonder and think about it. Plus I read 1 in 23 people win something, which seemed like a fair chance of at least winning my $2 back.

[twissie.livejournal.com]

Wow, I can't believe you're still experiencing issues with Netflix :x at this point, would it be better to cancel your current account and set up a new one? Maybe that would iron out the issues in their system XD;

[thistle-chaser.livejournal.com]

We actually did do that once already (thus I lost all my lists, favorites, in progress shows, etc). That was one of the "fixes" they tried!

I'm up to here with this issue...

[ashmedai.livejournal.com]

Man, that trouble with Netflix has been going on for a long time. They need to get it sorted; free time or not, it's just stress for you.

[thistle-chaser.livejournal.com]

It would be nice if they did, but I'm not holding my breath. Today they told me they're unable to issue refunds for more than one month, so that's why I didn't get my second one refunded... (Which I find very hard to believe.)

So now I'm back up to three months of free service that I have to remember. Sigh.

[orangerful.livejournal.com]

That is just so freakin' weird and I can't believe you're still dealing with this issue. I wonder how much of it is Netflix and if there is another issue...I feel like they should delete the account and let your re-register or something because it's just very ridiculous.

And they brag so much about putting customer satisfaction at the top of the list. This feels like it's not getting enough follow up.

[thistle-chaser.livejournal.com]

Amusingly, deleting my account and starting over was one of the steps we did early on. Which was a pain, as that meant I lost all my lists, favorites, in progress shows, etc.

And they brag so much about putting customer satisfaction at the top of the list. This feels like it's not getting enough follow up.

1000% agreed.

[bacchuslives.livejournal.com]

I had a stats prof who said "the lottery is a tax for people who can't do math". I'm not sure if it was original, but still funny :)

[thistle-chaser.livejournal.com]

I know of a similar, less kind, version of that. "Lotteries are a tax on the stupid." Funny and true!