Classic Tech Support
Jan. 7th, 2003 10:30 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
thistlechaserMost of our users are engineers, scientists, designers, and other people who are much smarter than me -- I don't deal with AOL types. Despite that, I still get calls like this.
Him: Hello (thick accent). I am having an error. It says something is invalid. There were error numbers between two brackets, but I don't know what they were. Can you help me?
Me: (Suuuuuure. No problem! Let me put on my psychic hat...) Well, can you try to start the tool again and let me know the error message you see?
Him: The computer is in another building.
Surprisingly, I did end up getting him up and running... it just took forever.
Him: Hello (thick accent). I am having an error. It says something is invalid. There were error numbers between two brackets, but I don't know what they were. Can you help me?
Me: (Suuuuuure. No problem! Let me put on my psychic hat...) Well, can you try to start the tool again and let me know the error message you see?
Him: The computer is in another building.
Surprisingly, I did end up getting him up and running... it just took forever.
