100 years of beauty in 60 seconds / surprisingly good customer support

[thistlechaser]

In 60 seconds, this video shows you what was considered 'beautiful' for each decade. An interesting watch!

In other news, I use reddit a lot. Mostly the FFXIV subreddit, but a few other small subreddits as well. It's a free site, but you can help support it by buying "gold" (paid account time) to give out to posts you like. I never really felt the need before, but I came across an especially amusing FFXIV one this morning, so I shelled out $4 x 3 so I'd have three months of paid membership to use or give out.

Unfortunately the site wasn't very clear, so I ended up buying one three month of paid membership instead of three one month ones. (You give out one month of paid membership when you like something, not multiple months.) So I hunted down a help email address for them and sent off an email.

The site is free, there's no membership charge ever (other than this optional gold), so I figured the customer support would be crap. I didn't expect to get a reply at all, and if I did I figured it would take weeks and they'd likely tell me they couldn't help.

I got a reply within an hour, fixing the issue.

I boggled. I don't get that good of support from companies I do real, paid business with!

Good work, reddit.

Comments

[tea-blossom.livejournal.com]

I'm addicted to r/relationships and r/askwomen. I'm glad you got fantastic customer service from them. What are some of the subreddits you frequent?

[thistle-chaser.livejournal.com]

Oh, /askwomen sounds like it'd be interesting! In addition to /ffxiv, my main ones are:

/askreddit (always interesting!)
/explainlikeimfive (learning new stuff!)
/mildlyinteresting (fluff, but kills time)

[fbhjr.livejournal.com]

Cool video!
I can't help but be amazed at how much work those folks were doing between shots to pull it off!

[thistle-chaser.livejournal.com]

Yeah, it's really well made! I've watched it a few times now, and still enjoy it.

[twissie.livejournal.com]

Internet communities are usually extremely good at doing the things big companies should be good at (but aren't). Like customer service, getting things done, and fixing stuff. :] I think it has all to do with the fact that the people involved are not necessarily getting paid to offer the services. They do it because it's their hobby/passion, and they genuinely want to help out.

[thistle-chaser.livejournal.com]

That makes sense. I suspect you hit it on the nose!

[postingwhore.livejournal.com]

Cool video!

And I don't think it's surprising that reddit got back to you so quickly...I would be shocked if a site like reddit didn't! :p

[thistle-chaser.livejournal.com]

Isn't it cool? And yeah, I suppose the folks who work there must be pretty dedicated to the site. :)

[davesmusictank.livejournal.com]

Brilliant. Thanks fr posting.

[thistle-chaser.livejournal.com]

Glad you enjoyed it!

[hamsterwoman]

Really neat video -- thank you for sharing!

[thistle-chaser.livejournal.com]

Welcome! Glad you enjoyed it, too!

[mousewings.livejournal.com]

That is very impressive CS, indeed. I usually expect a 3 day wait for any type of inquiry for larger websites and am impressed when I get answers soon.

[thistle-chaser.livejournal.com]

Same! I was quite impressed.