Internet communities are usually extremely good at doing the things big companies should be good at (but aren't). Like customer service, getting things done, and fixing stuff. :] I think it has all to do with the fact that the people involved are not necessarily getting paid to offer the services. They do it because it's their hobby/passion, and they genuinely want to help out.
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Date: 2015-01-24 11:12 am (UTC)