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Laptop help?
Nov. 18th, 2012 08:44 pmBefore I get to the main reason for this post, I was signing up for an account on a message board. I think it likes me!
Now, my laptop. A few months ago it had this same problem. I use it like a desktop machine, so I leave it plugged in 24/7. One day I noticed the battery icon wasn't full anymore, so I hovered over it. "Plugged in, not charging" was the worrying message.
I phoned Toshiba tech support, and the person was amazing. He knew just how to fix it, he was a pleasure to speak to (clear, calm, knew what he was doing). I can't recall what the fix was, but I think it was a change in the registry (or BIOS? Something I usually wouldn't touch on my own).
Months passed, then Saturday I noticed the same thing. Battery wasn't full and "plugged in, not charging". So I called tech support again.
Night and day difference. It was a stereotypical bad India support call. The person clearly had no idea what she was doing. She had an accent so heavy I could barely understand her. She gave me incorrect information just to get me off the phone. (A different phone number I was supposed to call for help... but the number didn't work.)
So I called back again. Different person, but same thing. I know there are good India support people, but this was not one of them. Once more she gave me incorrect information to get off the phone. (A website to order parts from... but the website didn't exist, just redirected to elsewhere on the Toshiba site.)
But in all my rebootings and fiddling with the cables, somehow it started charging again. Not wanting to deal with these people more (I spent TWO HOURS on the phone with them), I decided to hope for the best and hope it wasn't going to happen again.
Today it's happening again. "Plugged in, not charging." I've had this laptop a year or so now, it always stays at 100% and "plugged in, charging".
Does anyone have any idea how to fix it? The first India person suggested that I needed a new AC adapter, but that good support person from months back said the problem had nothing to do with that, and when I talked to a warranty parts person, he agreed.
This is my first laptop ever, so I don't know much about these things. :/
Edit: Windows 7, battery light is not on (the one on the edge of the laptop), AC adapter is hot (it's always hotter than I think it should be).
Now, my laptop. A few months ago it had this same problem. I use it like a desktop machine, so I leave it plugged in 24/7. One day I noticed the battery icon wasn't full anymore, so I hovered over it. "Plugged in, not charging" was the worrying message.
I phoned Toshiba tech support, and the person was amazing. He knew just how to fix it, he was a pleasure to speak to (clear, calm, knew what he was doing). I can't recall what the fix was, but I think it was a change in the registry (or BIOS? Something I usually wouldn't touch on my own).
Months passed, then Saturday I noticed the same thing. Battery wasn't full and "plugged in, not charging". So I called tech support again.
Night and day difference. It was a stereotypical bad India support call. The person clearly had no idea what she was doing. She had an accent so heavy I could barely understand her. She gave me incorrect information just to get me off the phone. (A different phone number I was supposed to call for help... but the number didn't work.)
So I called back again. Different person, but same thing. I know there are good India support people, but this was not one of them. Once more she gave me incorrect information to get off the phone. (A website to order parts from... but the website didn't exist, just redirected to elsewhere on the Toshiba site.)
But in all my rebootings and fiddling with the cables, somehow it started charging again. Not wanting to deal with these people more (I spent TWO HOURS on the phone with them), I decided to hope for the best and hope it wasn't going to happen again.
Today it's happening again. "Plugged in, not charging." I've had this laptop a year or so now, it always stays at 100% and "plugged in, charging".
Does anyone have any idea how to fix it? The first India person suggested that I needed a new AC adapter, but that good support person from months back said the problem had nothing to do with that, and when I talked to a warranty parts person, he agreed.
This is my first laptop ever, so I don't know much about these things. :/
Edit: Windows 7, battery light is not on (the one on the edge of the laptop), AC adapter is hot (it's always hotter than I think it should be).
