Saga of the laptop tech support
Nov. 20th, 2012 06:32 pmThe new AC adapter came today. I installed it, and not only did it not fix the issue, it made it worse. It went from "98% (plugged in, not charging)" to 94%. So I called tech support again. Call went something like this:
Me: Hi, I called in over the weekend, had (problem), they thought it was an issue with the AC adapter, so they sent me. That didn't fix the problem.
Guy: Yes. Your AC adapter wasn't the problem.
Duh?
Anyway. Now they say it's the battery, so they're sending me a new one. Luckily it's under warranty.
Question! This is likely a stupid question, but I've never had a laptop before. Last time I called Toshiba tech support (when I first had this issue, months ago), I asked if the machine would still work if the battery dropped to 0% but it was still plugged in. They told me no. Thus I've been in a panic about this! However, googling (and logic) tells me the that that should be incorrect: If it's plugged in, even if the battery is 0%, it should work? Another case of their support sucking or will it really stop working when it hits 0% even if it's plugged in?
I use it only as a desktop machine, the darned thing is bigger than any desktop machine I've owned, I wouldn't try to take it anywhere with me, so if that's the case then this really isn't an awful issue.
Me: Hi, I called in over the weekend, had (problem), they thought it was an issue with the AC adapter, so they sent me. That didn't fix the problem.
Guy: Yes. Your AC adapter wasn't the problem.
Duh?
Anyway. Now they say it's the battery, so they're sending me a new one. Luckily it's under warranty.
Question! This is likely a stupid question, but I've never had a laptop before. Last time I called Toshiba tech support (when I first had this issue, months ago), I asked if the machine would still work if the battery dropped to 0% but it was still plugged in. They told me no. Thus I've been in a panic about this! However, googling (and logic) tells me the that that should be incorrect: If it's plugged in, even if the battery is 0%, it should work? Another case of their support sucking or will it really stop working when it hits 0% even if it's plugged in?
I use it only as a desktop machine, the darned thing is bigger than any desktop machine I've owned, I wouldn't try to take it anywhere with me, so if that's the case then this really isn't an awful issue.